PRIVACY POLICY
Last update: May 5, 2024
This Privacy Policy describes how Clos sans frontières collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our web site, clossansfrontieres.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. For more information on Shopify’s privacy policy please visit: https://www.shopify.com/ca/legal/privacy.
You can review the most current version of the Privacy Policy at any time on this page. We reserve the right to update, change or replace any part of the Privacy policy by posting updates and/or changes to our website.
TABLE OF CONTENTS
- How We Collect and Use Your Personal Information
- What Personal Information We Collect
- How We Use Your Personal Information
- How We Disclose Personal Information
- Security and Retention of Your Information
- Your Rights and Choices
- Privacy Officer in Charge of the Protection of personal Information
1. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from a variety of sources, as set out below. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, to provide the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Users must be 18 years or older to access our services. We do not collect personal information of users under 18 years of age.
2. WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, your address, your phone number and your email address.
- Order information including your name, billing address, payment information, email address and phone number.
- Account information including your username and password.
- Shopping information including the items you view or put in your cart.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services or with email.
Information We Collect through Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, please visit: https://www.shopify.com/ca/legal/cookies. We use Cookies to :
- power and improve our Site and our Services (including to remember your actions and preferences)
- run analytics and better understand user interaction with the Services, in our legitimate interests to administer, improve and optimize the Services.
- permit third parties and service providers to use Cookies on our Site to better tailor the services, including Shopify.
Certain information about your interaction with the Services (Usage Data) are automatically collected. To do this, we may use cookies, pixels and similar technologies (Cookies). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
The following summarizes the main types of cookies that may be used when using our Services :
Necessary Cookies
These are necessary for the functioning of our website and cannot be switched off in our system. Some cookies are necessary to allow you to browse our website, use its features and access secure areas. The use of these cookies is essential for the website to work. For example, user-input cookies are used for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
Functional - Optional
Optional functional cookies (with the exclusion of essential functional cookies) may be used to provide users with certain website functionality and to remember website preferences, consents and configurations. These cookies can be set by us or by third-party service providers. If you do not allow these cookies, some of these functionalities may not work properly.
Performance cookies – Optional
Performance cookies are used to provide statistical information about our website. They are used for performance measurement and improvement and are also referred to as analytics cookies.
These cookies collect information to allow website owners to understand how the website is being used. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.
User Consent for the Use of Cookies
Clos sans frontières will not use any non-essential optional cookies without user consent. Only essential necessary cookies will be used. Upon entering our website, a pop-up cookie consent banner will appear informing users about the site’s use of cookies and request consent before allowing users to access the site. Users have the option to customize their cookie preferences or opt-out of optional categories of cookies.
Users also have the option to withdraw their consent for the use of cookies by clicking the Fingerprint floating icon on the bottom left hand corner of the website.
Cookie consents received from users are documented and stored.
Information We Collect Directly from Third Parties
Finally, we may obtain information about you from third parties, namely from vendors and service providers who may collect information on our behalf, such as:
- companies who support our Site and Services, such as Shopify.
- Shopify Pay, our payment processor, who collects payment information (e.g., credit card information, billing address) to process your payment in order to fulfill your orders.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices..
3. HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, to fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges, claims or other transactions, to create, maintain and otherwise manage your account, to arrange for pick-up and to facilitate any returns and exchanges.
Communicating with you
We use your personal information to provide you with customer support and improve our Services.
Marketing Newsletter
If you subscribe to our newsletter, we may use your personal information for marketing and promotional purposes, such as advertising and promotional communications by email. This may include using your personal information to better tailor the Services.
Security and Fraud Prevention
We may use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately by email at info@clossansfrontieres.com.
4. HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- with third parties who perform services on our behalf (e.g. Shopify to operate the website, process payments and provide data analytics; partners that may provide services to fulfill orders);
- when you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to fulfill orders.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
5. SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. For more detailed information on Shopify’s security and retention of information, please visit https://www.shopify.com/ca/legal/privacy.
6. YOUR RIGHTS AND CHOICES
You have the right to access and correct any personal information about you that we hold. You can also request to have deleted any information that is outdated or that you believe does not respect your rights.
If you have opened an account on our store website, you may update your personal information via your profile by clicking on the customer Log in icon on the website or by contacting us by email at info@clossansfrontieres.com.
If you wish to delete your account, please contact us by email at info@clossansfrontieres.com.
You also have the right to opt out of our Newsletter by clicking the Unsubscribe button at the bottom of the Newsletter email or by contacting us by email at info@clossansfrontieres.com. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders that you have made.
7. PRIVACY OFFICER IN CHARGE OF THE PROTECTION OF PERSONAL INFORMATION
The Privacy Officer in charge of the protection of personal information is Danny Slater, president of Clos sans frontières.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@clossansfrontieres.com.